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Brita® Brigade® - FAQ

What is acceptable packaging?
We will accept Brita® pitchers, Brita® bottles, all types of Brita® filters and filter packaging, and Brita® faucet filtration systems.
Who can sign up for the Brita® Brigade program?
We welcome anyone from almost any organization to join in our recycling efforts! There are some practical considerations your organizations should keep in mind. For example, our program is not designed to accommodate recycling centers.
Which states can participate in the TerraCycle Brigade programs?
TerraCycle Brigade programs are open to all U.S. States EXCEPT for Alaska and Hawaii. If you live in Alaska and Hawaii and sign-up for a Brigade, your account will be automatically deactivated and your location will not be able to print or request labels. We apologize for the inconvenience and hope to have Brigade programs running in those states and territories in the future.
What do I need to sign up for the Brita® Brigade program?
You will need to provide 1) a contact person to oversee the Brita® Brigade at your location and 2) a valid email address and 3) a valid mailing address. If you choose to redeem your points towards a non-profit or charity of your choice, you will also need the mailing address and contact information for the 501(c)3 charity and its Federal Tax ID number. (Please note: The federal tax ID number will be formatted XX-XXXXXXX, please be sure that you do not have the state sales tax exempt number). If you do not have your own charity, you can choose to redeem your points towards one of TerraCycle's charitable gifts.
Can my school or organization sign up more than once?
No. Each individual and organization, including schools, can only have one Brita® Brigade account. Any additional accounts will be suspended. However, more than one Brigade can benefit a single school. If you have any questions please contact customersupport@terracycle.com for clarification.
What if my information changes or needs to be updated?
If for any reason you need to change or update your information, please select the PROFILE tab (located on your account) and then simply click "Edit My Profile". If you still need assistance or have questions please contact Customer Support at 1-866–967–6766 or email customersupport@terracycle.com.
Is there a minimum/maximum amount of packaging to collect before my school or charity will receive a check?
You can redeem your points at any time for one of TerraCycle's charitable gifts, or towards a cash donation (check) to any non-profit or charitable organization, including schools. Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.
I've sent collections in to benefit a charity. Why didn’t I receive a check?
You must redeem your points for a cash donation via your account in order for a check to be disbursed to the charity of your choice. Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.
I forgot to select a charity during sign up. Can I still select one?
Yes. You can select, add or change your preferred charities via your account on the TerraCycle website. Simply log into your account at www.terracycle.net and click on the "IMPACT" tab. To add a new preferred charity to your account, please select the "Manage Charities" link. Please note that during the check out process when redeeming points, you will also be given a chance to choose an existing charitable gift and update or change your preferred charities. You can also call 1-866-967-6766 or email customersupport@terracycle.com with the charity name, address, contact person and Tax ID #.
Do I have to pay for shipping?
Nope! You will be able to print pre-paid UPS shipping labels from our website through your online account. This will bring your Brita® Brigade collections back to our factory to be recycled into TerraCycle eco-chic products! You win, we win, and the environment wins!
How do I ship the packaging back to TerraCycle?

Option 1 (Eco Friendly way!): If you already have a reused box or bag, you can download your own pre-paid UPS return label by clicking the red “SHIP YOUR WASTE TO US” icon located on your account and select the Baby Food Pouch Brigade under the drop down menu. Print the pre-paid label and affix to the reused box or back and drop off at a local ups drop off location.

Option 2: You can also have us ship 2 UPS pre-paid return labels, by clicking “Send Me Mailing Labels.” Your pre-paid return labels will be shipped to your address. Please allow 3 to 4 weeks for delivery time. Delivery times may vary depending on your location.

Is there a limit to how many pieces of packaging I can send in?
There is no limit to the amount of packaging you can send in. As long as you have been sending in a slow, steady stream, you are doing well.
I checked my status. Why is it incorrect?
Please check back frequently to see your status update. If there is a serious problem with collections/donations status please call Customer Support at 1-866-967-6766 or e-mail customersupport@terracycle.com.
How much will my organization be paid for the Brita® waste?
Each pound of Brita® waste your location sends in will earn your account 50 TerraCycle points. These points are redeemable for a charitable gift, funding towards a not-for-profit or school of your choice, or TerraCycle product bundles. Since this Brigade solves for all Brita® waste, the incentive will be based on weight rather than number of units.
We are done collecting for the Brita® Brigade, can we unsubscribe?
Please log into your account on the TerraCycle website. Select the “BRIGADES” tab and then the option “Remove this Brigade” located under the Brita® Brigade.