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Cleaner Packaging Brigade® - FAQ

Who can sign up for the Cleaner Packaging Brigade®?
We welcome anyone from almost any organization to join in our recycling efforts! There are some practical considerations your organizations should keep in mind. For example, our program is not designed to accommodate recycling centers.
What do I need to sign up for the Cleaner Packaging Brigade?

You will need to provide 1) a contact person to oversee the Cleaner Packaging Brigade at your location and 2) a valid email address and 3) a valid mailing address. If you choose to redeem your points towards a non-profit or charity of your choice, you will also need the mailing address and contact information for the 501(c)3 charity and its Federal Tax ID number. (Please note: The federal tax ID number will be formatted XX-XXXXXXX, please be sure that you do not have the state sales tax exempt number).

If you do not have your own charity, you can choose to redeem your points towards one of TerraCycle's charitable gifts.

Can my school or organization sign up more than once?
No. Each individual and organization, including schools or student groups at a school or university, can only have one Cleaner Packaging Brigade account. Any additional accounts will be suspended. However, more than one brigade can benefit a single school. If you have any questions please contact customersupport@terracycle.net
What if my information changes or needs to be updated?
If for any reason you need to change or update your information, please select the PROFILE tab (located on your account) and then simply click "Edit My Profile". If you still need assistance or have questions please contact Customer Support at 1-866–967–6766 or email customersupport@terracycle.net
Do I have to pay for shipping?
Nope! You will be able to print pre-paid UPS shipping labels from our website through your online account. This will bring your Cleaner Packaging Brigade collections back to our factory to be recycled into TerraCycle other products! You win, we win, and the environment wins!
How do I ship the packaging back to TerraCycle?

Option 1 (Eco Friendly way!): If you already have a reused box or bag, you can download your own pre-paid UPS return label by clicking the “SHIP YOUR WASTE TO US” icon and select Cleaner Packaging Brigade under the drop down menu on our web site. Then you can select the “PRINT MY LABEL NOW” option. Print the pre-paid label and affix to the reused box or back and drop off at a local ups drop off location.

Option 2: You can also have us ship 2 UPS pre-paid return labels, by clicking “SHIP YOUR WASTE TO US” and selecting “Send Me My Labels.” Your pre-paid return labels will be shipped to your address. Please allow 3 to 4 weeks for delivery time. Delivery times may vary depending on your location.

Is there a limit to how many items I can send in?

No. As long as you send in a slow, steady stream, you are doing well. Please keep in mind that you must ship at least 17 lbs of cleaner packaging in order to be credited points for your shipment. Shipping under 17 lbs is still completely free.

I checked my status. Why is it incorrect?

Please check back frequently to see your status update. If there is a serious problem with collections/donations status please call Brigade Services at 1-866-967-6766 or e-mail customersupport@terracycle.net

We are done collecting for the Cleaner Packaging Brigade, can we unsubscribe?

Please log into your account on the TerraCycle website. Select the “BRIGADES” tab and then the option “Remove this Brigade” located under the Cleaner Packaging Brigade.

I've sent collections in to benefit a charity. Why didn’t I receive a check?
You must redeem your points for a cash donation via your account in order for a check to be disbursed to the charity of your choice. Please note, there is a minimum of 1,000 points or $10 needed for each cash donation. Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.
I forgot to select a charity during sign up. Can I still select one?

Yes. You can select, add or change your preferred charities via your account on the TerraCycle website. Simply log into your account at www.terracycle.net and click on the "MY IMPACT" tab. To add a new preferred charity to your account, please select the "Manage Charities" link. Please note that during the check out process when redeeming points, you will also be given a chance to choose an existing charitable gift and update or change your preferred charities.

You can also call 1-866-967-6766 or email customersupport@terracycle.net with the charity name, address, contact person and Tax ID #.

Can I switch my charity?
You can select or change the charity through the TerraCycle website for the Cleaner Packaging Brigade. Simply log into your account at www.terracycle.net and click on the "MY IMPACT” tab through your profile. Select the “Edit My Default Charity” link under “My Impact…”. Select the option - “Add New Charity” and fill out all necessary charity information.
What materials are accepted in the Cleaner Packaging Brigade?
Cleaner Packaging Brigade accepted waste: pumps, triggers, pouches, and flexible cleaner product packaging