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Colgate® Wisp® Brigade® - FAQ

Who can sign up for the Colgate® Wisp® Brigade?

We welcome anyone (18 years or older) from a school or organization to join in on our recycling efforts! There are some practical considerations you should keep in mind. For example, our program is not designed to accommodate recycling centers. We are collecting only used Colgate® Wisp® mini-brushes – regular toothbrushes should be sent into through Oral Care Brigade.

What do I need to sign up for the Colgate® Wisp® Brigade?

Signing up for the Colgate® Wisp® Brigade Program is easy! You will need a contact person to administer the program and used Colgate® Wisp® mini-brushes. You will also need a valid e-mail address to receive a confirmation letter and valid mailing address to receive materials.

I signed up for the program, but I haven’t received a confirmation e-mail. What should I do?

Please check to see if your confirmation e-mail from customersupport@terracycle.net was sent to your spam or junk mail, BUT DO NOT SIGN UP AGAIN. Please email customersupport@terracycle.net with subject line: No Confirmation E-mail, along with your phone number. Someone will contact you and fix the situation.

Can my school or organization sign up more than once?

No. Each individual or organization, including schools, can only have one Colgate® Wisp® Brigade™ account. Any additional accounts will be suspended. If you have any questions please contact customersupport@terracycle.net for clarification.

What if my information changes or needs to be updated?

If for any reason you need to change or update your information, please select the collect tab (located on your profile) and then simply click edit this team. If you still need assistance or have questions please contact Customer Support at 1-866–967–6766 or email customersupport@terracycle.net and someone will be glad to assist you.

Do I have to pay for shipping?

Nope! You can pack the used Colgate® Wisp® mini-brushes into a Colgate® Wisp® 16 pack pouch or a shipping bag and print out pre-paid UPS return labels which will bring your collections back to our factory which will be recycled into TerraCycle materials! You win, we win, and the environment wins!

Do I need to clean the used Colgate® Wisp® mini-brushes before putting them in the bag?

No.

How do I ship the packaging back to TerraCycle?
Option 1 (Eco Friendly way!): If you already have a reused box or bag, you can download your own pre-paid UPS return label by clicking the red “SHIP YOUR WASTE TO US” icon located on your account and select the Colgate Wisp Brigade under the drop down menu. Print the pre-paid label and affix to the reused box or back and drop off at a local ups drop off location. Option 2: You can also have us ship 2 UPS pre-paid return labels, by clicking “Send Me Mailing Labels.” Your pre-paid return labels will be shipped to your address. Please allow 3 to 4 weeks for delivery time. Delivery times may vary depending on your location.

Option 2: You can also have us ship 2 UPS pre-paid return labels, by clicking “Send Me Mailing Labels.” Your pre-paid return labels will be shipped to your address. Please allow 3 to 4 weeks for delivery time. Delivery times may vary depending on your location.

Is there a limit to how many pieces of waste I can send in?

There is no limit to the amount of used Colgate® Wisp® mini-brush shipments you can send in. We ask that you fill a box with 16 Wisp® mini-brushes before shipping. For additional information, please see the “Shipping Instructions”, which you can download from the GROW tab located on your online account.

I checked my status. Why is it incorrect?

Please check back frequently to see your status update. If there is a serious problem with collection status please call Brigade Services at 1-866-967-6766 or e-mail customersupport@terracycle.net

We are done collecting for the Colgate® Wisp® Brigade, can we unsubscribe?

Please log into your account on the TerraCycle website. Select the “BRIGADES” tab and then the option “Remove this Brigade” located under the Colgate® Wisp® Brigade.

Will my charity receive $0.02 payment for each unit of waste I send in?

No. While this Brigade will divert your waste and will pay for all shipping costs, it will not provide a charity payment for each unit of waste you send in.