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Snack Bag Brigade® sponsored by The Hain Celestial Group, Inc. - FAQ

What kinds of packaging are acceptable?
We accept any brand or size of used snack bag.
Who can sign up for the Snack Bag Brigade?
We welcome anyone from almost any organization to join in our recycling efforts! There are some practical considerations your organizations should keep in mind. For example, our program is not designed to accommodate recycling centers.
Which states can participate in the TerraCycle Brigade programs?
TerraCycle Brigade programs are open to all U.S. States EXCEPT for Alaska, Hawaii and Puerto Rico. If you live in Alaska, Hawaii or Puerto Rico, and sign-up for a Brigade, your account will be automatically deactivated and your location will not be able to print or request labels. We apologize for the inconvenience and hope to have brigade programs running in those states and territories in the future.
What do I need to sign up for the Snack Bag Brigade?

You will need to provide 1) a contact person to oversee the Snack Bag Brigade at your location and 2) a valid email address and 3) a valid mailing address. If you choose to redeem your points towards a non-profit or charity of your choice, you will also need the mailing address and contact information for the 501(c)3 charity and its Federal Tax ID number. (Please note: The federal tax ID number will be formatted XX-XXXXXXX, please be sure that you do not have the state sales tax exempt number).

If you do not have your own charity, you can choose to redeem your points towards one of TerraCycle's charitable gifts.

Can my school or organization sign up more than once?
No. Each individual and organization, including schools, can only have one Snack Bag Brigade account. Any additional accounts will be suspended. However, more than one brigade can benefit a single school. If you have any questions please contact customersupport@terracycle.net.
What if my information changes or needs to be updated?
If for any reason you need to change or update your information, please select the PROFILE tab (located on your account) and then simply click "Edit My Profile." If you still need assistance or have questions please contact Customer Support at 1-866–967–6766 or email customersupport@terracycle.net.
Is there a minimum/maximum amount of packaging to collect before my school or charity will receive a check?
You can redeem your points at any time for one of TerraCycle's charitable gifts, or towards a cash donation (check) to any non-profit or charitable organization, including schools. Please keep in mind that there is a minimum of 1,000 points or $10 needed for a cash donation. Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.
I've sent collections in to benefit a charity. Why didn’t I receive a check?
You must redeem your points for a cash donation via your account in order for a check to be disbursed to the charity of your choice. Please note, there is a minimum of 1,000 points or $10 needed for each cash donation. Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.
I forgot to select a charity during sign up. Can I still select one?

Yes. You can select, add or change your preferred charities via your account on the TerraCycle website. Simply log into your account at www.terracycle.net and click on the "IMPACT" tab. To add a new preferred charity to your account, please select the "Manage Charities" link. Please note that during the check out process when redeeming points, you will also be given a chance to choose an existing charitable gift and update or change your preferred charities.

You can also call 1-866-967-6766 or email customersupport@terracycle.net with the charity name, address, contact person and Tax ID #.

Do I have to pay for shipping?
Nope! You will be able to print pre-paid UPS shipping labels from our website through your online account. This will bring your Snack Bag Brigade collections back to our factory to be recycled into TerraCycle other products! You win, we win, and the environment wins!
How do I ship the packaging back to TerraCycle?

Option 1 (Eco Friendly way!): If you already have a reused box or bag, you can download your own pre-paid UPS return label by clicking the red “SHIP YOUR WASTE TO US” icon located on your account and select the Snack Bag Brigade under the drop down menu. Print the pre-paid label and affix to the reused box or back and drop off at a local ups drop off location.

Option 2: You can also have us ship 2 UPS pre-paid return labels, by clicking “Send Me Mailing Labels.” Your pre-paid return labels will be shipped to your address. Please allow 3 to 4 weeks for delivery time. Delivery times may vary depending on your location.

Is there a limit to how many pieces of packaging I can send in?

No. You may send in any size shipment through this Brigade program. However, you must send in at least 14 lbs of snack bags to earn the TerraCycle point donation.

Units per shipment are calculated based upon weight. Snack bags will be counted based upon an average weight of .012 lbs. per bag.

After April 30th, 2013 the incentive for shipments through the Snack Bag Brigade will be as follows:

Less than 14 lbs (0 – 1,000 bags) per shipment: 0 points per bag
Over 14 lbs (1,001 to 3,000 bags) per shipment: 1 point per bag (or $0.01 per bag)
Over 40 lbs (3,001+ bags) per shipment: 2 points per bag (or $0.02 per bag)

Please see this special letter from TerraCycle CEO Tom Szaky for more information.

I checked my status. Why is it incorrect?
Please check back frequently to see your status update. If there is a serious problem with collection status please call Brigade Services at 1-866-967-6766 or e-mail customersupport@terracycle.net.
How many TerraCycle points will I be credited per snack bag?

No. You may send in any size shipment through this Brigade program. However, you must send in at least 14 lbs of snack bags to earn the TerraCycle point donation.

Units per shipment are calculated based upon weight. Snack bags will be counted based upon an average weight of .012 lbs. per bag.

After April 30th, 2013 the incentive for shipments through the Snack Bag Brigade will be as follows:

Less than 14 lbs (0 – 1,000 bags) per shipment: 0 points per bag
Over 14 lbs (1,001 to 3,000 bags) per shipment: 1 point per bag (or $0.01 per bag)
Over 40 lbs (3,001+ bags) per shipment: 2 points per bag (or $0.02 per bag)

Please see this special letter from TerraCycle CEO Tom Szaky for more information.

We are done collecting for the Snack Bag Brigade, can we unsubscribe?
Please log into your account on the TerraCycle website. Select the “BRIGADES” tab and then the option “Remove this Brigade” located under the Snack Bag Brigade.
What can I send in through this Brigade?

Please see the below image for examples of waste that are accepted through this Brigade program. You may download this image as a useful poster by clicking here.

Snack Bag Brigade accepted waste:

Snack Bag Brigade® sponsored by The Hain Celestial Group, Inc. accepted waste:

  1. Individual snack bags
  2. Multipack snack bags
  3. Family-size snack bags
How do other Brigade participants collect snack bags?

We’ve interviewed some successful participants in this Brigade program. Read the Spotlight Locations below to see how other locations collect for this Brigade.

What can I do to get more people to recycle with me?

To encourage more people to recycle with you, try using some of the resources specific to this Brigade:

You may also want to use the guides and posters found under the Tools & Resources section of the website.

How many TerraCycle points will I be awarded?

Units per shipment are calculated based upon weight. Snack bags will be counted based upon an average weight of 0.012 lbs. per bag.

The incentive for shipments through the Snack Bag Brigade is as follows:

Less than 14 lbs (0 – 1,000 bags) per shipment: 0 points per bag

Over 14 lbs (1,001 to 3,000 bags) per shipment: 1 point per bag (or $0.01 per bag)

Over 40 lbs (3,001+ bags) per shipment: 2 points per bag (or $0.02 per bag)

Please see this special letter from TerraCycle CEO Tom Szaky for more information.

Do I need to clean the waste before I send it in?

No, you do not need to clean the waste before sending it in to TerraCycle. However, please remove as much of the remaining product as possible before shipping. And please remember, UPS will not accept dripping packages, so make sure your waste is dry prior to shipping.

Which brands of snack bags can I collect?

You may collect any brand of waste for this Brigade program. Please refer to the accepted waste poster for the types of waste that are accepted.