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Packaging Multi-Stream Brigade - FAQ

Who can sign up for the Multi-Stream Brigade®?
We welcome anyone from almost any organization to join in our recycling efforts, however the Multi-Stream Brigade allows individuals and other small groups easily make a large impact on our environment!
Which states can participate in the TerraCycle Brigades?
TerraCycle® Brigade programs are open to all U.S. States EXCEPT for Alaska, Hawaii and Puerto Rico. If you live in Alaska, Hawaii or Puerto Rico and sign-up for a Brigade, your account will be automatically deactivated and your location will not be able to print or request labels. We apologize for the inconvenience and hope to have Brigade programs running in those states and territories in the future.
What do I need to sign up for the Multi-Stream Brigade?
You will need to provide 1) a contact person to oversee the Multi-Stream Brigade at your location and 2) a valid email address and 3) a valid mailing address. If you choose to redeem your points towards a non-profit or charity of your choice, you will also need the mailing address and contact information for the 501(c)3 charity and its Federal Tax ID number. (Please note: The federal tax ID number will be formatted XX-XXXXXXX, please be sure that you do not have the state sales tax exempt number).

If you do not have your own charity, you can choose to redeem your points towards one of TerraCycle's charitable gifts.

Can my school or organization sign up more than once?
No. Each individual and organization, including schools or student groups at a school or university, can only have one Multi-Stream Brigade account.
What if my information changes or needs to be updated?
If for any reason you need to change or update your information, please select the PROFILE tab (located on your account) and then simply click "Edit My Profile". If you still need assistance or have questions please contact Customer Support at 1-866–967–6766 or email customersupport@terracycle.net.
Is there a minimum/maximum amount of packaging to collect before my school or charity will receive a check?
You can redeem your points at any time for one of TerraCycle's charitable gifts, or towards a cash donation (check) to any non-profit or charitable organization, including schools. Please keep in mind that there is a minimum of 1,000 points or $10 needed for a cash donation. Cash donations are mailed directly to the charity, twice a year in June and December.

All cash donations requested between May 1st and October 31st will be disbursed in December.

All cash donations requested between November 1st and April 30th will be disbursed in June.

I've sent collections in to benefit a charity. Why didn’t I receive a check?
You must redeem your points for a cash donation via your account in order for a check to be disbursed to the charity of your choice. Please note, there is a minimum of 1,000 points or $10 needed for each cash donation. Cash donations are mailed directly to the charity, twice a year in June and December.

All cash donations requested between May 1st and October 31st will be disbursed in December.

All cash donations requested between November 1st and April 30th will be disbursed in June.

I forgot to select a charity during sign up. Can I still select one?
Yes. You can select, add or change your preferred charities via your account on the TerraCycle website. Simply log into your account and click on the "MY IMPACT" tab. To add a new preferred charity to your account, please select the "Manage Charities" link.

Please note that during the checkout process when redeeming points, you will also be given a chance to choose an existing charitable gift and update or change your preferred charities.

You can also call 1-866-967-6766 or email customersupport@terracycle.net with the charity name, address, contact person and Tax ID #.

Do I have to pay for shipping?
Nope! You will be able to print pre-paid UPS shipping labels from our website through your online account. This will bring your Multi-Stream Brigade collections back to our facility to be recycled into TerraCycle other products! You win, we win, and the environment wins!
How do I ship the packaging back to TerraCycle?
  1. Collect for any of the authorized waste streams outlined on the Points Request Form.
  2. Request a return UPS shipping label via the “SHIP YOUR WASTE TO US” button located on your account page. TerraCycle will email you a UPS return shipping label and the Points Request Form (to be completed and enclosed with your shipment). Each shipment must contain a minimum of 200 units total, contain a complete Points Request Form and .
  3. Once you are ready to send a shipment to TerraCycle, fill out the Points Request Form for the waste that you have collected and include it in your shipment in order to receive your points. Please be sure that you are only sending waste that is outlined on the Points Request Form. You are not permitted to send in waste for Brigades that have closed via the Multi-Stream Brigade.
  4. Ship the box to TerraCycle by affixing the pre-paid postage label and dropping it off at a UPS location.
  5. TerraCycle will process your shipment and credit your account for the total number of waste units collected and points earned. The points that you earn for each shipment will be credited under the Multi-Stream Brigade on your account.

Please be sure that you request or print a new label each time you send a shipment to TerraCycle, and keep in mind that labels cannot be duplicated. We will be unable to credit shipments sent with duplicate tracking numbers. In addition, you will not earn points for any Multi-Stream shipment that does not have a Points Request Form included.

Is there a limit to how many pieces of packaging I can send in?
Yes. Each Multi-Stream Brigade shipment that you send must have a minimum of 200 pieces of waste.
How much will my organization earn for the waste that I collect for the Multi-Stream Brigade?
Waste received through the Multi-Stream Brigade is worth half of the donation from the standard TerraCycle Brigade. For example, each chip bag you send to TerraCycle via the Multi-Stream Brigade is worth 1 point instead of 2; each yogurt cup is worth 1.5 points instead of 3 points etc.
We are done collecting for the Multi-Stream Brigade, can we unsubscribe?
Please log into your account on the TerraCycle website. Select the “BRIGADES” tab and then the option “Remove this Brigade” located under the Multi-Stream Brigade.