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Paired Shoe Brigade® - FAQ

What types of shoes are accepted through the Paired Shoe Brigade?

Paired Shoes Brigade accepted waste: pairs of women’s, men’s, and children’s shoes, which may include athletic sneakers, cleats, flats, high heels, dress shoes, boots, and fashion or casual sneakers.

Please Note: You must send in PAIRS of shoes. TerraCycle is unable to accept single shoes. Also, we will not accept any shoe that has even a single hole that you can put a pen through. Please remember, these shoes will be reused, so they must be in acceptable, wearable condition.

The Paired Shoe Brigade does NOT accept: ski boots, roller skates, roller blades, ice skates, completely broken or ruined footwear, single shoes, rubber flip flops, sandals, or slippers.

Who can sign up for the Paired Shoe Brigade?
We welcome anyone from almost any organization to join in our recycling efforts! There are some practical considerations your organizations should keep in mind. For example, our program is not designed to accommodate recycling centers.
Which states can participate in the TerraCycle Brigades?
TerraCycle Brigade programs are open to all U.S. States EXCEPT for Alaska, Hawaii and Puerto Rico. If you live in Alaska, Hawaii or Puerto Rico and sign-up for a Brigade, your account will be automatically deactivated and your location will not be able to print or request labels. We apologize for the inconvenience and hope to have brigade programs running in those states and territories in the future.
What do I need to sign up for the Paired Shoe Brigade?

You will need to provide:

  1. A contact person to oversee the Paired Shoe Brigade at your location
  2. A valid email address
  3. A valid mailing address.

If you choose to redeem your points towards a non-profit or charity of your choice, you will also need the mailing address and contact information for the 501(c)3 charity and its Federal Tax ID number. (Please note: The federal tax ID number will be formatted XX-XXXXXXX, please be sure that you do not have the state sales tax exempt number).

If you do not have your own charity, you can choose to redeem your points towards one of TerraCycle's charitable gifts or a TerraCycle product bundle.

Can my school or organization sign up more than once?

No. Each individual, school, or organization can only have one Paired Shoe Brigade account. Any additional accounts will be suspended. However, more than one brigade can benefit a single organization. If you have any questions please contact customersupport@terracycle.net for clarification.

What if my information changes or needs to be updated?

If for any reason you need to change or update your information, please select the PROFILE tab (located on your account) and then simply click "Edit My Profile". If you still need assistance or have questions please contact Customer Support at 1-866–967–6766 or email customersupport@terracycle.net.

Is there a minimum/maximum amount of paired shoes to collect before my school or charity will receive a check?

You will need to collect at least 25 lbs of acceptable paired shoes to receive the TerraCycle point donation. You can redeem your points at any time for one of TerraCycle's charitable gifts, or towards a cash donation (check) to any non-profit or charitable organization, including schools. Please keep in mind that there is a minimum of 1,000 points or $10 needed for a cash donation.

Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.

I've sent collections in to benefit a charity. Why didn’t I receive a check?

You must redeem your points for a cash donation via your account in order for a check to be disbursed to the charity of your choice. Please note, there is a minimum of 1,000 points or $10 needed for cash donation.

Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.

I forgot to select a charity during sign up. Can I still select one?

Yes. You can select, add or change your preferred charities via your account on the TerraCycle website. Simply log into your account at www.terracycle.net and click on the "IMPACT" tab. To add a new preferred charity to your account, please select the "Manage Charities" link. Please note that during the checkout process when redeeming points, you will also be given a chance to choose an existing charitable gift and update or change your preferred charities.

You can also call 1-866-967-6766 or email customersupport@terracycle.net with the charity name, address, contact person and Tax ID #.

Do I have to pay for shipping?
Nope! You will be able to print pre-paid UPS shipping labels from our website through your online account. This will bring your Paired Shoe Brigade collections back to our factory to be recycled into TerraCycle other products! You win, we win, and the environment wins!
How do I ship the pairs of shoes back to TerraCycle?

Option 1 (Eco Friendly way!): If you already have a reused box or bag, you can download your own pre-paid UPS return label by clicking the red “SHIP YOUR WASTE TO US” icon located on your account and select the Paired Shoe Brigade under the drop down menu. Print the pre-paid label and affix to the reused box or back and drop off at a local UPS drop off location.

Is there a limit to how many pairs of shoes I can send in?
There is no limit to the amount of shoes you can send in, but they must be compliant and they must be in pairs. Remember, you will need to send in at least 25 pounds of acceptable paired shoes in one shipment in order to receive your TerraCycle point donation of $0.02 per pair.
I checked my status. Why is it incorrect?
Please check back frequently to see your status update. If there is a serious problem with collection status please call Brigade Services at 1-866-967-6766 or e-mail customersupport@terracycle.net.
How much will my organization get paid for each pair of shoes?
Each pair of accepted shoes your location sends in will earn a two TerraCycle point donation. But remember, to receive your TerraCycle point donation, each shipment must weigh at least 25 pounds of acceptable pairs of shoes.
We are done collecting for the Paired Shoe Brigade, can we unsubscribe?
Please log into your account on the TerraCycle website. Select the “BRIGADES” tab and then the option “Remove this Brigade” located under the Paired Shoe Brigade.
What happens to the Paired Shoes that get sent in through TerraCycle?
TerraCycle works with a partner in the private sector to find a new owner for your shoes in a developing market. The shoes are exported “as-is” to developing countries, where there is a very high demand for high-quality goods. The aspect of reuse carries the lowest carbon footprint when considering end-of-life solutions for your footwear.