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Solo® Cup Brigade® - FAQ

What kinds of cups are acceptable?

We accept any brand and size of polystyrene #6 cups (no foam) for recycling.

Who can sign up for the Solo® Cup Brigade®?

We welcome anyone from almost any organization to join in our recycling efforts! There are some practical considerations your organizations should keep in mind. For example, our program is not designed to accommodate recycling centers.

Which states can participate in the TerraCycle Brigades?

TerraCycle® Brigade programs are open to all U.S. States EXCEPT for ALASKA,Hawaii and Puerto Rico. If you live in Alaska, Hawaii or Puerto Rico and sign-up for a Brigade, your account will be automatically deactivated and your location will notbe able to print or request labels. We apologize for the inconvenience and hope to have brigade programs running in those states and territories in the future.

What do I need to sign up for the Solo Cup Brigade?

You will need to provide 1) a contact person to oversee the Solo Cup Brigade at your location and 2) a valid email address and 3) a valid mailing address. If you choose to redeem your points towards a non-profit or charity of your choice, you will also need a the mailing and contact information for the 501(c)3 charity (and its Tax ID #).

If you do not have your own charity, you can select Keep America Beautiful or choose to redeem your points towards one of TerraCycle's charitable gifts. You will also need to provide a valid e-mail and mailing address.

Can my school or organization sign up more than once?

No. Each individual and organization, including schools or student groups at a school or university, can only have one Solo Cup Brigade account. Any additional accounts will be suspended. However, more than one brigade can benefit a single school. If you have any questions please contact customersupport@terracycle.net

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What if my information changes or needs to be updated?

If for any reason you need to change or update your information, please select the PROFILE tab (located on your account) and then simply click "Edit My Profile". If you still need assistance or have questions please contact Customer Support at 1-866–967–6766 begin_of_the_skype_highlighting              1-866–967–6766      end_of_the_skype_highlighting or email customersupport@terracycle.net.

Is there a minimum/maximum amount of packaging to collect before my school or charity will receive a check?

You can redeem your points towards at any time for one of TerraCycle's charitable gifts, or towards a cash donation (check) to any non-profit or charitable organization, including schools. Please keep in mind that there is a minimum of 1,000 points or $10 needed for a cash donation. Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.

I've sent collections in to benefit a charity. Why didn’t I receive a check?

You must redeem your points for a cash donation via your account in order for a check to be disbursed to the charity of your choice.Please note, there is a minimum of 1,000 points or $10 needed for each cash donation. Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.

I forgot to select a charity during sign up. Can I still select one?
Yes. You can select, add or change your preferred charities via your account on the TerraCycle website. Simply log into your account at www.terracycle.net and click on the "MY IMPACT" tab. To add a new preferred charity to your account, please select the "Manage Charities" link. Please note that during the check out process when redeeming points, you will also be given a chance to choose an existing charitable gift and update or change your preferred charities.

You can also call 1-866-967-6766 or email customersupport@terracycle.net with the charity name, address, contact person and Tax ID #.

Do I have to pay for shipping?

Nope! You will be able to print pre-paid UPS shipping labels from our website through your online account. This will bring your Solo Cup Brigade collections back to our factory to be recycled into TerraCycle other products! You win, we win, and the environment wins!

How do I ship the packaging back to TerraCycle?

Option 1 (Eco Friendly way!): If you already have a reused box or bag, you can download your own pre-paid UPS return label by clicking the red “SHIP YOUR WASTE TO US” icon located on your account and select the Solo Cup Brigade under the drop down menu. Print the pre-paid label and affix to the reused box or back and drop off at a local ups drop off location.

Option 2: You can also have us ship 2 UPS pre-paid return labels, by clicking “Send Me Mailing Labels.” Your pre-paid return labels will be shipped to your address. Please allow 3 to 4 weeks for delivery time. Delivery times may vary depending on your location.

Is there a limit to how many pieces of packaging I can send in?

We accept all sizes of shipments through the Solo® Cup Brigade®; however, to receive a TerraCycle point donation, you must ship at least 6 lbs. For additional information, please see the “Shipping Instructions”, which you can download from the "RESOURCES" tab located on your account.

I checked my status. Why is it incorrect?

Please check back frequently to see your status update. If there is a serious problem with collections/donations status please call Brigade Services at 1-866-967-6766 or e-mail customersupport@terracycle.net.

How much will my organization be paid for the Solo Cup Brigade?

Each piece your location sends in will earn 2 points or $.02 to the non-profit of your choice. Solo Cups will be counted based on weight, using .026 lbs. as the average weight.

Please note that your shipment must weight at least 6 lbs in order to receive the TerraCycle point donation.

We are done collecting for the Solo Cup Brigade, can we unsubscribe?

Please log into your account on the TerraCycle website. Select the “BRIGADES” tab and then the option “Remove this Brigade” located under the Solo Cup Brigade.