Lavazza Capsules Recycling Program - FAQ

Recycle your Lavazza capsules through this program

You may send in any size shipment (up to 20 kilograms) through this program. 

At this stage, the Lavazza Capsules Recycling Program is not part of our donation points program. 

Nope! You will be able to request pre-paid Australia Post shipping labels from our website through your online account. Using these labels, you can send us your Lavazza capsule collections, for free, to be recycled.

To remove yourself from any of our programs, please log into your TerraCycle account. Click on your profile. Next to the program you wish to stop collecting for, select the cross on the far right of the screen.

If for any reason you need to change or update your information, please log into your TerraCycle account. In your profile, select the PERSONAL INFO tab and click "Edit My Profile". If you still need assistance or have questions please contact Customer Support at 1-800-983-324 or email customersupport@terracycle.com.au.

When you are ready to send in a shipment, login to your account at www.terracycle.com.au.

Once logged in, you can:

1. Visit the program page and click "REQUEST A POSTAGE LABEL”.

2. Visit your profile and click "GET SHIPPING LABEL" next to the program you have been collecting for.

Follow the prompts and TerraCycle will email an Australia Post pre-paid postage label to you. Print the pre-paid label and affix it to your box, before dropping it off at your local Australia Post Office for free.