Need to cancel your Zero Waste Box order?
Orders typically ship in 1-2 business days. You can cancel your order before it ships directly from your account profile. Once your order has been marked as shipped, our standard return policy applies.
Refunds/Returns
Once an order has shipped, you can request a return/refund within 10 days from the date of purchase. Returned boxes must be shipped back to TerraCycle in the original packaging at the cost of the customer.
Please note, boxes are customized at the time of order. When TerraCycle receives the return, the credit card used during purchase will be refunded, minus the following per box fees: