The Burt’s Bees® Towelettes Recycling Programme - FAQ

Anyone based in mainland UK or the Isle of Wight can participate in our recycling programmes. Unfortunately people based in the following locations cannot participate at this time: the Hebrides, Isle of Mann, Shetland Islands, Orkney Islands, Isles of Scilly, Jersey or Guernsey. This is due to logistical reasons but please be assured the TerraCycle® Operations Team are looking into solutions for us to provide free recycling programmes in these locations in the future. We apologise for any inconvenience.

There are 3 different ways to participate in this programme:

1) Drop off your Burt’s Bees® Towelettes at your nearest public drop-off location

Find your nearest public drop-off location on the interactive map on the programme page and drop off your packaging.

To learn more about public drop-off locations, please click here.

2) Set up a public drop-off location

If there are no public drop-off locations near you, you can set up your own. Simply follow the steps below:

1. Create a TerraCycle® account
2. Find a public place to host your collection (with the prior consent of the person in charge of the place)
3. Join the programme by clicking on "join programme for free" at the top of the programme page
4. Fill out this form to finalise your request

To learn more about what public drop-off locations are and what it involves to set up one, please click here.

3) Become a private collector

If there are no public drop-off locations near you and you are not able to set one up yourself, you can become a private collector. Simply follow the steps below:

1. Create a TerraCycle® account
2. Join the programme by clicking on "join programme for free" at the top of the programme page

Waste that is NOT accepted:

• Other brands of facial cleansing towelettes/wipes
• Any non-facial cleansing towelettes/wipes
• Any flexible plastic packaging used for facial cleansing wipes as these can be recycled through The Burt’s Bees® Personal Care Recycling Programme

You can download the Accepted Waste Poster here.

Once collected, the Burt’s Bees® Towelettes are cleaned, shredded, and made into new recycled products. Click here to learn more about the recycling process.

Once you have joined The Burt’s Bees® Towelettes Recycling Programme (by clicking the join button) and when you are ready to send a shipment, please follow these steps:

1. Download a free UPS label from your account (Go to "my account", click on the "send us your waste" button and then click on "create free postage label". You will receive your label via email.)
2. Print out your label
3. Attach your label to your parcel
4. Simply book a free pick-up via UPS by calling 03457 877 877 or book online via his link. Alternativley, you can also drop off your parcel at your closest UPS drop-off point, which you can find here. 

You can download as many labels as you have parcels to send. 

You can use any cardboard box to send your waste, however the box must be clean and sturdy. Once you have your box, put your waste directly in it, close it well and stick the prepaid shipping label on the box (the shipment is of course completely free).

We do not provide collection boxes for this programme.

You must send at least one shipment every 6 months. If you do not send a shipment within 6 months, you might be removed from the programme to allow other people to participate. If you are removed from the programme, you will receive an email notifying you about this.

TerraCycle® points are credited to the accounts of public drop-off location administrators and private collectors as a reward for their collection efforts. The number of points given is determined by the total weight of the shipment. 1 TerraCycle® point is worth 1 penny.

Once credited, the points can be redeemed into financial donations to the charity or school chosen by the owner of the points. The points must be redeemed on the TerraCycle® website.

100 TerraCycle® points will be awarded for each kilogram sent. Be careful, the points will only be awarded if the shipment weighs more than 500 grams.

To redeem your points as financial donations, a minimum of 1,000 points or £10 is required.

All points redeemed between the 1st of May and the 31st of October will be donated in December. Points redeemed between the 1st of November and the 30th of April will be donated in June.

To redeem your points for the charity or school of your choice, simply log in to your TerraCycle® account and go to the "my charities" tab. Once on this page, TerraCycle® offers 3 ways to choose a charity:

1. Redeem your points to a TerraCycle® partner charity by clicking on "redeem" and by choosing one of the charities from the drop-down menu.
2. Add the charity or school of your choice by clicking on "add charity". Please check if this charity is not already registered on our website first by looking for the charity in the search bar at the top of the page. If you cannot find it, please fill in the fields for creating a new charity. Once completed, validate the form and do not forget to send us the bank details through this form to [email protected].
3. Choose a charitable gift by clicking on "redeem". You will find the list of charitable gifts in the field of the environment, the fight against hunger, education, childhood or prematurity at the bottom of the page. Then simply select the gift and click on "redeem".

If you have chosen to donate to a charity (either by selecting an existing charity or by adding a new one), you must choose the number of points you wish to redeem (as a reminder, you must convert a minimum of 1,000 points).

Check the contents of your cart and click on "confirm" to close the transaction.

If you wish to stop collecting this waste, log in to your account, select the "my recycling programmes" tab and click on the small grey cross to the right of the name of The Burt’s Bees® Towelettes Recycling Programme.

If you were a public drop-off administrator, please also send us an email to [email protected] so we can remove your location from the public drop-off map.