EllaCycle - FAQ

Recycle all your baby food pouches, kids yogurt pouches, pouch caps and Ella’s Kitchen® snack packets altogether

Participating locations
716
Waste recycled
5,009,703
Money raised
£82,757.85

Anyone based in mainland UK or the Isle of Wight can participate in our recycling programmes. Unfortunately people based in the following locations cannot participate at this time: the Hebrides, Isle of Man, Shetland Islands, Orkney Islands, Isles of Scilly, Jersey or Guernsey. This is due to logistical reasons but please be assured the TerraCycle® Operations Team are looking into solutions for us to provide free recycling programmes in these locations in the future. We apologise for any inconvenience.

To get started, take a look at the accepted waste poster to find out specifically which types of waste can be recycled, then use the interactive map on The Kids Food Pouch Recycling Programme page to find your nearest public drop-off location.

When you’re ready, you can start collecting right away! Simply drop off your waste at your nearest public drop-off location and the person in charge will then send all the waste collected to TerraCycle® for recycling.

You’ll be pleased to know that you can send baby food pouches, kids yogurt pouches, pouch caps and Ella’s Kitchen® snack packets altogether in your parcel without having to sort the waste.

If you’re an existing member of the programme and there are no public drop-off locations within a 5 miles radius, you can set up your own at a convenient location where you have the authorisation to do so. Simply fill in this form.


Once you are a member of the programme and when you are ready to send a shipment, please follow these steps:

  1. Download a free UPS label from your account
  2. Print your label out
  3. Attach your label to your parcel

4.Simply book a free pick-up via UPS by calling 03457 877 877 or book online via this link. Alternatively, you can also drop off your parcel at your closest UPS drop-off point, which you can find here

You can download the Accepted Waste Poster here. 

Once collected, your empty baby food pouches, kids yogurt pouches, pouch caps and Ella’s Kitchen® snack packets are separated by polymer type and cleaned (if necessary). The material is then extruded into plastic pellets to make new recycled products.

When you are ready to send a parcel, please follow these steps:

  1. Download a free UPS label from your account (Go to "my account", click on the "send us your waste" button and then click on "create free postage label". You will receive your label via email.)
  2. Print out your label
  3. Attach your label to your parcel. Please make sure you use a sturdy cardboard box which is no larger than 60x60x50cm in size.
  4. Simply book a free pick-up via UPS by calling 03457 877 877 or book online via his link. Alternativley, you can also drop off your parcel at your closest UPS drop-off point, which you can find here

You can download as many labels as you have parcels to send. 

You can use any cardboard box to send your waste, however the box must be clean and sturdy. Once you have your box, put your waste directly in it, close it well and stick the prepaid shipping label on the box (the shipment is of course completely free).

You must send at least one shipment every 6 months. If you do not send a shipment within 6 months, you might be removed from the programme to allow other people to participate. If you are removed from the programme, you will receive an email notifying you about this.

TerraCycle® points are credited to the account of the public drop-off location administrator or the private collector as a reward for their collection efforts. The number of points given is determined by the total weight of the shipment. 1 TerraCycle® point is worth 1 penny.

Once credited, the points can be redeemed into financial donations to the charity or school chosen by the owner of the points. The points must be redeemed on the TerraCycle® website.

100 TerraCycle® points will be awarded for each kilogram sent. Be careful, the points will only be awarded if the parcel weighs more than 8 kilograms.​

To redeem your points as financial donations, a minimum of 1,000 points or £10 is required.

All points redeemed between the 1st of May and the 31st of October will be donated in December. Points redeemed between the 1st of November and the 30th of April will be donated in June.

To redeem your points for the charity or school of your choice, simply log in to your TerraCycle® account and go to the "my charities" tab. Once on this page, TerraCycle® offers 3 ways to choose a charity:

  1. Redeem your points to a TerraCycle® partner charity by clicking on "redeem" and by choosing one of the charities from the drop-down menu.
  2. Add the charity or school of your choice by clicking on "add charity". Please check if this charity is not already registered on our website first by looking for the charity in the search bar at the top of the page. If you cannot find it, please fill in the fields for creating a new charity. Once completed, validate the form and do not forget to send us the bank details through this form to customersupport@terracycle.co.uk.
  3. Choose a charitable gift by clicking on "redeem". You will find the list of charitable gifts in the field of the environment, the fight against hunger, education, childhood or prematurity at the bottom of the page. Then simply select the gift and click on "redeem".

If you have chosen to donate to a charity (either by selecting an existing charity or by adding a new one), you must choose the number of points you wish to redeem (as a reminder, you must convert a minimum of 1,000 points).

Check the contents of your cart and click on "checkout" to close the transaction.

If you wish to stop collecting this waste, please complete the following 2 steps in order to unsubscribe from EllaCycle:

  1. Log in to your account, select the "my recycling programmes" tab and click on the small grey cross to the right of the name of EllaCycle.
  2. Confirm your wish to unsubscribe by sending an email to customersupport@terracycle.co.uk so we can remove your location from the public drop-off location map.