The Lily's Kitchen Recycling Programme - FAQ

Anyone based in mainland UK or the Isle of Wight can participate in our recycling programmes. Unfortunately people based in the following locations cannot participate at this time: the Hebrides, Isle of Mann, Shetland Islands, Orkney Islands, Isles of Scilly, Jersey or Guernsey. This is due to logistical reasons but please be assured the TerraCycle® Operations Team are looking into solutions for us to provide free recycling programmes in these locations in the future. We apologise for any inconvenience.

There are 3 different ways to participate in this programme:

1) Drop off your waste at your nearest public drop-off location

Find your nearest public drop-off location on the interactive map above and drop off your Lily's Kitchen packaging during the opening hours.

To learn more about public drop-off locations, please click here.

2) Set up a public drop-off location

If there are no public drop-off locations near you, you can set up your own. Simply follow the steps below:

1. Create a TerraCycle® account
2. Find a public place to host your collection (with the prior consent of the person in charge of the place)
3. Join the programme by clicking on "join programme for free" on the programme page
4. Fill out this form to finalise your request

To learn more about what public drop-off locations are and what it involves to set up one, please click here.

3) Collect at home

If there are no public drop-off locations near you and you are not able to set one up yourself, you can collect at home as a private collector. Simply follow the steps below:

1. Create a TerraCycle® account
2. Join the programme by clicking on "join programme for free" on the programme page

Waste that is NOT accepted:

• Any other brands of pet food packaging
• Lily’s Kitchen cardboard, can and tray packaging (these can be recycled through your local council facilities)

You can download the Accepted Waste Poster here.

Once collected, the aggregated pet food packaging are sorted, shredded and washed. Food residue is composted. The material is then densified into hard-granulated plastic granules. The granules are then extruded so they can be incorporated into the production of different plastic products such as fence posts and benches.

Click here to learn more about the recycling process.

There are no TerraCycle® points awarded for shipments on this programme.

Once you have joined The Lily's Kitchen Recycling Programme (by clicking the join button) and when you are ready to send a shipment, please follow these steps:

1. Download a free UPS label from your account (Go to "my account", click on the "send us your waste" button and then click on "create free postage label". You will receive your label via email.)
2. Print out your label
3. Attach your label to your parcel
4. Simply book a free pick-up via UPS by calling 03457 877 877 or book online via his link. Alternativley, you can also drop off your parcel at your closest UPS drop-off point, which you can find here. 

You can download as many labels as you have parcels to send. 

You can use any cardboard box to send your waste, however the box must be clean and sturdy. Once you have your box, put your waste directly in it, close it well and stick the prepaid shipping label on the box (the shipment is of course completely free).

We do not provide collection boxes for this programme.

You must send at least one shipment every 6 months. If you do not send a shipment within 6 months, you might be removed from the programme to allow other people to participate. If you are removed from the programme, you will receive an email notifying you about this.

If you wish to stop collecting this waste, log in to your account, select the "my recycling programmes" tab and click on the small grey cross to the right of the name of The Lily's Kitchen Recycling Programme.

If you were a public drop-off administrator, please also send us an email to [email protected] so we can remove your location from the public drop-off map.