The L.O.L. Surprise!™ Recycling Programme - FAQ

Recycle your L.O.L. Surprise!™ products, packaging and accessories through this programme

Participating locations
349
Available locations
101

Anyone based in mainland UK or the Isle of Wight can participate in our recycling programmes. Unfortunately people based in the following locations cannot participate at this time: the Hebrides, Isle of Man, Shetland Islands, Orkney Islands, Isles of Scilly, Jersey or Guernsey. This is due to logistical reasons but please be assured the TerraCycle® Operations Team are looking into solutions for us to provide free recycling programmes in these locations in the future. We apologise for any inconvenience.

There are 3 different ways to participate in this programme:

1) Drop off your L.O.L. Surprise!™ products, packaging and accessories at your nearest public drop-off location

Find your nearest public drop-off location on the interactive map and drop off your products, packaging and accessories.

2) Set up a public drop-off location

If there are no public drop-off locations within a 5 mile radius, you can set up your own. Simply follow the steps below:

  1. Create a TerraCycle® account.
  2. Find a public place to host your collection (with the prior consent of the person in charge of the place), keeping in mind you can only have one public drop-off location per account per programme.
  3. Join the programme by clicking on "join programme for free" at the top of the programme page.
  4. Fill out this form to finalise your request.

To learn more about what public drop-off locations are and what it involves to set up one, please click here.

3) Collect at home

If there are no public drop-off locations near you and you are not able to set one up yourself, you can become a private collector. Simply follow the steps below:

  1. Create a TerraCycle® account.
  2. Join the programme by clicking on "join programme for free" at the top of the programme page.

Waste that is NOT accepted:

  • L.O.L. Surprise!™ dolls
  • Toys and packaging from any other brand

You can download the Accepted Waste Poster here.

Once collected, your L.O.L. Surprise!™ products, packaging and accessories are separated by polymer type and cleaned (if necessary). The material is then extruded into plastic pellets to make new recycled products. Click here to learn more about the recycling process.

Once you have joined The L.O.L. Surprise!™ Recycling Programme (by clicking the join button) and when you are ready to send a parcel, please follow these steps:

  1. Download a free UPS label from your account.
  2. Print the label out.
  3. Place your waste in a sturdy cardboard box that is no bigger than 60 x 60 x 50cm and a maximum weight of 20kg. 
  4. Attach your label securely to your parcel, and ensure it is easy to read. 
  5. Arrange a free pick-up for your parcel via UPS by either booking online, calling 03457 877 877 or dropping off your parcel at your closest UPS drop-off point.

You can download as many labels as you have parcels to send. 

You can use any cardboard box to send your waste, however the box must be clean and sturdy. Once you have your box, put your waste directly in it, close it well and stick the prepaid shipping label on the box (the shipment is of course completely free).

Unfortunately we do not provide collection boxes for this programme.

You must send at least one parcel every 6 months. If you do not send a parcel within 6 months, you might be removed from the programme to allow other people to participate. If you are removed from the programme, you will receive an email notifying you about this.

TerraCycle® points are credited to the accounts of public drop-off location administrators and private collectors as a reward for their collection efforts. The number of points given is determined by the total weight of the shipment. 1 TerraCycle® point is worth 1 penny.

Once credited, the points can be redeemed into financial donations to the charity or school chosen by the owner of the points. The points must be redeemed on the TerraCycle® website.

100 TerraCycle® points will be awarded for each kilogram sent. Be careful, the points will only be awarded if the shipment weighs more than kilogram.​

To redeem your points as financial donations, a minimum of 1,000 points or £/€10 is required.

All points redeemed between the 1st of May and the 31st of October will be donated in December. Points redeemed between the 1st of November and the 30th of April will be donated in June.

For more information about how you can redeem points, please read our guide here.

If you wish to stop collecting this waste, log in to your account, select the "My Recycling Programmes" tab and click on the small grey cross to the right of the name of The L.O.L. Surprise!™ Recycling Programme.

If you were a public drop-off location administrator, please also send us an email to customersupport@terracycle.co.uk so we can remove your location from the public drop-off location map.