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The Tassimo® & L'OR® Recycling Programme - FAQ

Hub and Spoke Model

Participating locations
48
Waste recycled
16,833,180
Money raised
£164,318.50

Due to logistical reasons, at this time we cannot operate the free recycling programmes in the Isle of Man or Channel Islands. The TerraCycle® Operations Team are looking into different logistical solutions to start the free recycling programmes in these locations and we are hoping to have a solution soon. We apologise for any inconvenience.

To participate simply check the public Hub and Spoke location map to find your nearest collection point.

Accepted waste:

  1. Any size of Tassimo Flow wrap packaging
  2. Any size of Tassimo T-Disc
  3. Any L’OR coffee capsules
  4. Kenco Eco Refill packs
  5. Kenco plastic coffee jar lids

The Tassimo® & L'OR® Recycling Programme is being sponsored by Tassimo® and L'OR®. To learn more about Tassimo® and L'OR®, please visit www.tassimo.co.uk or www.lorespresso.com/en-gb/.

For this programme a fixed number of points will be allocated per full pallet container. Unlike our other programmes which establish an average weight, your account will be credited based on 1 full pallet container. Each full pallet container returned to TerraCycle will be awarded 8,900 points. Each TerraCycle point can be redeemed for a payment of £0.01 to the UK based charity or school of your choice. TerraCycle points will be credited on a monthly basis for any pallet container of Tassimo waste and L'OR capsules received. 

Once the Hub location outdoor pallet container is full (holds around 150 kg of waste) you call TerraCycle on 0800 0470 984 to arrange a collection. For each full container of Tassimo waste you receive £89 worth of charity points.

Please note that every time a collection for a full pallet of Tassimo and L'OR waste is arranged a document called Waste Transfer Note needs to be created for compliance purposes regarding the transportation of used coffee discs to bring our activities in line with Environment Agency rules. As this document would need a signature from you, please let us know whether you are happy for us to sign it on your behalf or rather sign it yourself and send us a scanned or digitally signed version.

This document needs to be kept on file for 2 years, but realistically TerraCycle is the only party that would be subject to audit by Environment Agency and in the unlikely case of you needing it, we would be able to supply you with a copy.

No, our service is completely free! Once you request a collection with TerraCycle, our supplier will come to collect your pallet container which will bring your Tassimo waste and L'OR capsules collections back to our facility to be recycled into new products. You win, we win, and the environment wins!

Yes. In the Tassimo® & L'OR® Recycling Programme you need to send back a pallet container within 6 months of registration. If you are inactive for over 6 months during any other time you will be removed to enable someone that is on the waiting list to join the programme.

Please check back frequently to see if your status has been updated. It can take up to 4 weeks for a pallet container to be credited. If there is a serious problem with collections/donations status please call Customer Support on 0800 0470 984 or e-mail our Customer Support Team at [email protected]

If for any reason you need to change or update your information about your public Hub and Spoke location, please contact Customer Support at 0800 0470 984 or email our Customer Support Team at [email protected] and someone will be glad to assist you.

Yes. You can select or change the charity through the TerraCycle website. Simply log into your account at www.terracycle.co.uk and click on "my account". Then select the “my charities” tab through your account and select “add new charity” to fill out all necessary charity information. Please note: Whichever charity you have listed on your account on April 30th and October 31st will be the beneficiary of the funds earned on your account. You can also call 0800 0470 984 or email our Customer Support Team with the charity name, address, contact person and the registered charity number.

If you wish to withdraw from the programme please inform our customer support team on 0800 0470 984 or at [email protected]