In light of the Coronavirus (COVID-19) pandemic, we are continuing to closely follow the official advice given by the UK Government and the World Health Organisation. As each region in the United Kingdom has different lockdown measurements in place, please refer to the respective region’s official guidance. You can find the latest information about the operation of our free recycling programmes below.

Collecting and sending waste

As of today, UPS is transporting your parcels as normal and we continue to receive and check them in at our warehouse. However, in order to respect the government guidelines, please only drop off your waste for recycling at a UPS drop-off point while you are carrying out an essential task, such as visiting the grocery store, travelling to work or school. Alternatively, you can schedule a parcel collection from your home.

We do not anticipate any changes to transportation or warehouse operations but we will continue to monitor the situation and you will be informed of any changes.

Information for visitors to public drop-off locations

It is possible for you to keep collecting waste at home but dropping off waste has been affected by the latest lockdown restrictions. We kindly ask you to follow the government’s rules and only drop off your waste while you are carrying out an essential task, such as visiting the grocery store, travelling to work, travelling to school or getting some exercise. If there isn’t a suitable public drop-off location within proximity, please hang on to your waste so you can recycle it at a later stage when restrictions are lifted.

If it is possible for you to visit a public drop-off location, please get in contact with the administrator for this location, where possible, before going there. There is a higher likelihood they have temporarily closed due to the lockdown and therefore it has been removed from our map. 

Please be assured the majority of active public drop-off locations are taking safety precautions to protect themselves and their community. When dropping off your waste, we kindly ask you to follow the government guidelines regarding social distancing.

Information for public drop-off location administrators

We understand many public drop-off location administrators will continue to collect waste during lockdown and so we recommend that you simply take additional precautions:

  • Use protective equipment such as gloves when handling any waste and avoid touching your face.
  • Once you’ve emptied your collection boxes, if possible leave the waste aside for 72 hours before you sort / package it up to be shipped.
  • Always wash your hands for 20 seconds after handling waste.

If however, you wish to or have to suspend collection at your public drop-off location, please let your community know and email TerraCycle® at customersupport@terracycle.co.uk. We can temporarily remove your location from the relevant map(s) and we can then reinstate your location when you request to add it back.

Contact Us

If you have any questions or concerns, please don't hesitate to get in touch. To help combat the spread of the virus, the TerraCycle® Team is now working remotely but we will continue to support all collectors who send emails to customersupport@terracycle.co.uk. We will do our best to reply to you as soon as possible.

Thank you for your cooperation. The TerraCycle® team wishes you, your family and community the best in this situation and look forward to receiving your waste for recycling.