Important information for TerraCycle® collectors
Last updated: 2nd July 2020
In light of the Coronavirus (COVID-19) pandemic, we are continuing to closely follow the official advice given by the UK Government and the World Health Organisation. Please find the latest information about the operation of our free recycling programmes and Zero Waste Boxes™ below.
As of today, UPS is transporting your parcels as normal and we continue to receive and check them in at our warehouse. Therefore, if you have collected waste during lockdown please don’t hesitate to send it to us for recycling.
As lockdown measures are gradually lifted, we do not anticipate any changes to transportation or warehouse operations but we will continue to monitor the situation and you will be informed of any changes.
While you can still collect at home as normal, we encourage you to check if your local public drop-off location is showing on the map before your visit to double check they are open and accepting waste. Some public drop-off location administrators have temporarily closed their location and therefore it has been removed from our map. Please be assured the majority of active public drop-off locations are taking safety precautions to protect themselves and their community. When dropping off your waste, we kindly ask you to follow the government guidelines regarding social distancing.
We understand some public drop-off location administrators continued to collect waste during lockdown and as the remaining locations are opening again, we recommend that you simply take additional precautions:
If however, you wish to suspend collection at your public drop-off location, please let your community know and email TerraCycle®. We can temporarily remove your location from the relevant map(s) and we can then reinstate your location when you request to add it back.
Zero Waste Boxes™ are still available for purchase online and are dispatched within 2 working days. We kindly ask all customers wishing to send their full Zero Waste Box™ for recycling to ensure it is fully sealed with adhesive tape and stored securely for 72 hours before requesting a collection with UPS. For more information, please click here.
If you have any questions or concerns, please don't hesitate to get in touch. The TerraCycle® UK Team will continue to work remotely so the best way to contact us is to email [email protected]. We will do our best to reply to you as soon as possible.
Thank you for your cooperation. The TerraCycle® team wishes you, your family and community the best during this time and look forward to receiving your waste for recycling.