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Project Coordinator (Amsterdam)

TerraCycle is seeking a Project Coordinator based in Amsterdam who is going to be responsible for the smooth operations of an innovative collection pilot programme. This person will be contracted as a freelancer by TerraCycle Netherlands for a 3-month mission with the opportunity of expansion or conversion into a long-term contract if the pilot is successful.

Overview:

TerraCycle is a social enterprise that has fallen in love with the concept of waste. We are determined to eliminate the idea of waste by making it possible to recycle items that are traditionally considered non-recyclable. We are a global pioneer in green business and through working with some of the most recognizable brands and retailers in the world who sponsor our collection programs, we’re the largest processor of flexible packaging in the world.

TerraCycle has launched a groundbreaking pilot programme in collaboration with a large FCG company in order to collect and recycle diapers in the city of Amsterdam.
TerraCycle has installed 2 smart collection bins in the South East of the city and another 8 will be installed in January 2019 at strategic locations such as day care centers and retailers for parents to drop off their used diapers. Participants can open and access the bin thanks to a phone application that generates QR codes that is scanned by the bin.

Responsibilities:

  • Operational and design support including:
    • Manage operations on the ground by liaising with partners (logistics company operating the collections of the smart bins)
    • Operate regular maintenance of the smart collection bins’ IT system following a specific procedure 
    • In collaboration with the project team and our designer based in the US, identify current design challenges on the bin based on users’ reports and develop actionable solutions
    • Implement solutions
    • Sourcing local products and/or vendors when required 
  • Customer service support:
    • Provide world-class reactive and proactive customer service to users by email, WhatsApp and phone
    • Answer all queries and questions by phone and email on the same day

Qualifications:

  • At least 1-2 years of relevant work experience
  • Good knowledge and understanding of basic IT, electronics and technical design
  • Fluent in Dutch with good level of English
  • Ability to be autonomous and flexible
  • Resourceful and able to think out of the box to fix issues
  • Enthusiasm for a hands-on job, interest for building and fixing things
  • Ability to work as a freelancer contracted by TerraCycle’s Netherlands
  • Flexibility to work at weekends (in line with Dutch’s regulations)

Salary: depending on experience

Start date – ASAP

Please send your resume to Laure Cucuron at [email protected].