The L.O.L. Surprise!™ Recycling Programme - FAQ

Recycle your L.O.L. Surprise!™ products, packaging and accessories through this programme

Participating locations
29
Available locations
171

There are 3 different ways to participate in this programme:

1) Drop off your L.O.L. Surprise!™ products, packaging and accessories at your nearest public drop-off location

Find your nearest public drop-off location on the interactive map above and drop off your L.O.L. Surprise!™ products, packaging and accessories.

2) Set up a public drop-off location

If there are no public drop-off locations near you, you can set up your own. Simply follow the steps below:

  1. Create a TerraCycle® account
  2. Find a public place to host your collection (with the prior consent of the person in charge of the place)
  3. Join the programme by clicking on "join programme for free" at the top of this page
  4. Fill out this form to finalise your request

To learn more about what public drop-off locations are and what it involves to set up one, please click here.

3) Become a private collector

If there are no public drop-off locations near you and you are not able to set one up yourself, you can become a private collector. Simply follow the steps below:

  1. Create a TerraCycle® account
  2. Join the programme by clicking on "join programme for free" at the top of this page

Once you are ready to post a parcel, simply download a free shipping label from your account, attach it to your parcel and then drop it off at your local post office or post box.

Waste that is NOT accepted:

  • Toys and packaging from any other brands.
  • L.O.L Surprise!™ dolls/ figurines.

You can download the Accepted Waste Poster here.

 

Once collected, your L.O.L. Surprise!™ products, packaging and accessories are separated by polymer type and cleaned (if necessary). The material is then extruded into plastic pellets to make new recycled products. Click here to learn more about the recycling process.

Once you have joined The L.O.L. Surprise!™ Recycling Programme​ (by clicking the join button or completing the public drop-off application form) and when you are ready to send a parcel, you can print a shipping label by logging into your TerraCycle® account and by clicking on "my account". Then simply click on the "send us your waste" button and then on "create free postage label". You will receive your label by email, you must then print it and stick it on your parcel. You can download as many labels as you have parcels to send.

Once you have downloaded and printed your shipping label, please send us your waste by dropping off your shipment at your local post office or post box.

You can use any cardboard boxes for sending your waste, however these boxes must be clean and sturdy. Once you have your box, put your waste directly in it, close it well and stick the prepaid shipping label on the box (the shipment is of course completely free).

If you have not received your points within two months after your shipment was sent, please contact us so that we can investigate it for you.

We do not provide collection boxes for this programme.

You must send at least one shipment every 6 months. If you do not send a shipment within 6 months, you might be removed from the programme to allow other people to participate. If you are removed from the programme, you will receive an email notifying you about this.

TerraCycle® points are credited to the accounts of public drop-off location administrators and private collectors as a reward for their collection efforts. The number of points given is determined by the total weight of the parcel. 1 TerraCycle® point is worth 1 cent.

Once credited, the points can be redeemed into financial donations to the charity or school chosen by the owner of the points. The points must be redeemed on the TerraCycle® website.

100 TerraCycle® points will be awarded for each kilogram sent. Be careful, the points will only be awarded if the parcel weighs more than 1 kilogram.​

To redeem your points as financial donations, a minimum of 1,000 points (or €10) is required.

All points redeemed between the 1st of November and the 30th of April will be donated in June. Points redeemed between the 1st of May and the 31st of October will be donated in December.

For more information about how you can redeem points, please read our guide here.

If you wish to stop collecting this waste, please complete the following 2 steps in order to unsubscribe from The L.O.L. Surprise!™ Recycling Programme:

  1. Log in to your account, select the "my recycling programmes" tab and click on the small grey cross to the right of the name of The L.O.L. Surprise!™ Recycling Programme.
  2. Confirm your wish to unsubscribe by sending an email to  customersupport@terracycle.ie so we can remove your location from the public drop-off location map.