Sealord Pouch Recycling Programme - FAQ

Recycle Tuna Pockets and Tuna and Grains Pouches through this programme.

We welcome anyone from almost any organisation* in New Zealand to join in our recycling efforts! Why not get together with friends, your child’s playgroup or school to collect as much as possible. You can download a poster to advertise the scheme here. Remember, together we can help eliminate waste and help save millions of packages from entering our landfills.

*There are some practical considerations to keep in mind. For example, our programme is not designed to accommodate recycling centres.

Signing up is easy. Simply create an account on our website www.terracycle.co.nz. Then select the ‘Sealord Pouch Recycling Programme’ and follow the prompts. You will need to provide:

1) a contact person to oversee the collection at your location

2) a valid email address

3) a valid postage address


You can start collecting straight away!

To request a label to send shipments of up to 25kg please contact us via customersupport@terracycle.co.nz or free phone 0800 474 016.

You can download standard pre-paid postage labels by following the instructions below:

  1. Sign into your account using your registered user name and password 
  2. Choose the Sealord Pouch Recycling Programme® from 'Our Programs'
  3. Join the programme by clicking on "JOIN PROGRAMME FOR FREE"
  4. The same button will turn into “REQUEST POSTAGE LABEL”. Click on it and your postage label will be emailed to you
  5. Select “print” in your file menu and print directly to your printer
  6. Attach the label to your box and drop it off at your local post office or post box.

Please note, if you don't have immediate access to a printer you can print your labels at a later time as the label is also emailed to you.

Please don't photocopy your mailing label. Each label you download has a unique barcode that can only be accepted by our system once and is how we credit your account for the money you raise for charity.

There is no limit to how much you can recycle, but to earn points you must send over two kilograms. You can send in a maximum of 25 kg. In fact we encourage participants to send in as many as possible in one shipment as this helps to improve the environmental impact of the programme, so why not team up with your friends or neighbours and donate via your local childcare centre or children's playgroup or kindergarten.

For every pouch sent in to TerraCycle through the Sealord Pouch Recycling Programme, you will raise 0.02cts to donate to the non-profit organisation or school of your choice. To fundraise for your school or not-for-profit of choice, please keep in mind that your shipment has to be over 2kg.

You can redeem your points at any time for a cash donation (cheque) to any non-profit or charitable organisation, including schools. Please keep in mind that there is a minimum of 1,000 points or $10 needed for a cash donation. Cash donations are transferred directly to the charity, twice a year in June and December. All cash donations requested between 1 May and 31 October will be disbursed in December. All cash donations requested between 1 November and 30 April will be disbursed in June.

TerraCycle collects thousands of units of waste a day – in order to keep track of the waste, we count all the pieces of waste received using an average weight. We establish an average weight for each waste stream (coffee capsules, yoghurt pouches, oral care waste etc) collected through a programme – your account will be credited based on the weight of the package sent in and weighed at TerraCycle facilities, not on individually counted units. The average unit weight for the Sealord Pouch Recycling Programme is 0.004kg. For every 1kg of pouch waste you send in, your collection location will be credited with 100 TerraCycle points. Each TerraCycle point can be redeemed for a payment of $0.01 to the New Zealand school or charity of your choice.

Nope! You will be able to request pre-paid New Zealand Post shipping labels from our website through your online account. This will bring your Sealord pouch collections back to our factory to be recycled into TerraCycle products! You win and the environment wins!

No. Each individual and organisation, including schools or student groups at a school, can only have one Sealord Pouch Recycling Programme account. Any additional accounts will be suspended.

Yes. You can select, add or change your preferred charities via your account on the TerraCycle website. Simply log into your account at www.terracycle.co.nz and click on the "MY IMPACT" tab. To add a new preferred charity to your account, please select the "Manage Charities" link. Please note that during the cheque out process when redeeming points, you will also be given a chance to choose an existing charitable gift and update or change your preferred charities. You can also free phone 0800 474 016 or email us with the charity name, address and contact person via customersupport@terracycle.co.nz.

Sign into the TerraCycle website. Once you are signed in, click the Profile Tab and simply edit your account information.

If you require any further assistance our customer support team will be happy to help you. Contact us via customersupport@terracycle.co.nz or free phone 0800 474 016.

You can send in any used Sealord Express pouches or Sealord Pocket pouches. 

To unsubscribe from the TerraCycle programme, please log into your account on the TerraCycle website. Select the “Collection Programmes” tab under your "Profile" and click on the cross in the top right hand corner of the programme you wish to unsubscribe from. 

Can’t find what you’re looking for? We’re happy to help. Please contact our customer support team via customersupport@terracycle.co.nz or free phone 0800 474 016.