Need to cancel your Zero Waste Box order?
Orders typically ship in 1-2 business days. You can cancel your order before it ships directly from your account profile. Once your order has been marked as shipped, our standard return policy applies. To view our cancellation, return, and refund policies here.
Refunds/Returns
Once an order has shipped, you can request a return/refund within 30 days from the date of purchase. Returned boxes must be shipped back to TerraCycle in the original packaging at the cost of the customer.
Please note, boxes are customized at the time of order. When TerraCycle receives the return, the credit card used during purchase will be refunded, minus the following per box fees:
Recycled Products Refunds/Returns
Recycled products can be returned to TerraCycle for a full refund (less shipping costs) within 30 days from the date of purchase. Items must be in new condition and in the original packaging. Items that are opened, damaged or in poor condition may be denied a refund. All refunds will be made to the original method of payment.
For instructions on how to ship your item back to TerraCycle for a refund, please contact customercare@terracycle.com. Please note we are unable to provide a refund if your item is not properly returned according to our instructions.
We will happily replace any broken or damaged items, free of charge. Please contact customercare@terracycle.com for further assistance.