Everything collected through the Zero Waste Box solution is sorted and processed into raw materials that can be reused instead of sent to landfills. We’ve developed recycling solutions for even the most complex waste. Read below to learn how different types of material are recycled.
You can explore all of our Zero Waste Box solutions here. If you’re not sure which one is right for you, feel free to reach out to our Customer Care team through our Help Center.
Watch our assembly video on the How to Set Up my Zero Waste Box page.
When your Zero Waste Box is full, simply tape the top opening shut. Your box will arrive with a prepaid return shipping label already attached. Drop off your sealed box at your local UPS location.
We accept American Express, Visa, Mastercard, and Discover.
You can view our cancellation, return, and refund policies here.
Unfortunately, we are unable to make edits to the contents of an order, including changing the payment method used. If you ordered an incorrect item or need to change your payment method, please reach out to firstname.lastname@example.org to have your order canceled.
Delivery addresses may be edited before your order has shipped by reaching out to our Customer Care team. However, once an order has shipped, the delivery address can only be updated using UPS My Choice.
No, they do not expire; whenever your box is full, you are able to send it back to us for processing.
No, that is considered an additional service that the shipping labels do not cover. We are not able to reimburse you for this service either.
Please reach out to customer care to obtain a replacement label.
No, the reusable shipping bags in which you receive your Zero Waste Boxes must be sent back individually, for inventory purposes.
The price of a Zero Waste Box is based on the current shipping and recycling costs for each material type. We understand this service may not be a fit for all customers at this time. We recommend checking out TerraCycle’s free recycling programs, which you can participate in for free.