Customer Support Representative

TerraCycle is the world leader in the collection and recycling of post-consumer waste that is generally considered non-recyclable. We recycle everything from pens, toothbrushes, candy wrappers, to cigarette butts and scores of other waste streams that would otherwise be sent to landfills or incinerated. Headquartered in Trenton, NJ and operating in 19 countries, we are a global pioneer in green business and the largest processor of flexible packaging in the world. Major companies contract with TerraCycle, to provide national recycling programs that are free to the public. These programs collect and recycle used products and packaging in schools, offices and through a wide variety NGO’s and other organizations.

This is an exciting role for a resourceful, driven individual looking for a unique Customer Support opportunity in the sustainability field. The position is based in Trenton, NJ and will report to, and work closely with, the Global Customer Support Manager.

The Customer Support Representative will:

• Provide superior customer service
• Handle reactive emails and phone calls on a daily basis
• Be responsible for targeted proactive outreach
• Update and adjust participant accounts when necessary

Qualifications:

• Excellent written and verbal communication skills
• Basic computer skills and experience with Microsoft Office
• Comfortability with cold calls

Compensation:

• Hourly rate

​Please send a resume to stephanie.chamberlain@terracycle.com.