We encourage you to send your box when it is full of accepted waste to minimise the transportation carbon footprint for this programme. Sending your hard-to-recycle rubbish is easy: Simply scan your prepaid QR code when you drop off your box at a DPD drop-off location, where the label will be printed. Or print your prepaid shipping label to send your box via FedEx. Wet/dripping packages will not be accepted, so please make sure they are dry.
FedEx - printer required:
- Request a prepaid FedEx label from your account.
- Download your label and print it out from your email.
- Either arrange a parcel pickup or drop them off at FedEx parcel shops
- For collection: Your parcel must not weigh more than 25kg, and dimensions can’t exceed 100cm x 70cm x 70cm
- For drop-off: Your parcel must not weigh more than 15kg max, and dimensions can’t exceed 90cm x 60cm x 60cm
→ over 4,500 locations available
You can use the same label to plan a collection or drop off the parcel.
or by phone (03456 00 00 68). Provide your tracking number (this is 12 digits, located in bold at the bottom of your label) and postcode, and select “arrange a pick-up” on the next page, choose a pickup date/time, and add any instructions. You can arrange a collection for the same postcode or a different one.
If the request is received before 1 pm, FedEx will attempt collection the same day.
If the request is received after 1 pm, FedEx will attempt collection on the next business day.
Paperless shipping with DPD:
- Initiate the return and receive a QR code.
- Go to a DPD drop-off location, scan the QR code and the label will be printed there.
- Drop off the parcel.
- DPD will collect it and send it to TerraCycle for recycling.
Boxes must not weigh more than 20 kg, and dimensions can’t exceed 60 × 60 × 60 cm so that the shop and its staff can easily handle the item. Find your nearest DPD drop-off location here.